Shipping policy

Thank you for shopping with Celia Voss. We currently ship only to addresses within the United States.

Shipping rates

Shipping charges are calculated and displayed at checkout. We offer free standard shipping on eligible U.S. orders with a merchandise subtotal of $80 or more, before taxes and after discounts.

Processing and delivery

Please allow an estimated 5–10 business days from order confirmation for processing and delivery. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, address issues, or other circumstances outside our control.

Some orders may be fulfilled and dispatched by international fulfillment partners. We work to provide reliable delivery to our U.S. customers and will provide tracking where available.

Tracking

You will receive an order-confirmation email after placing your order. Once your order has been dispatched, we will send a shipping-confirmation email with tracking information. Please allow up to 48 hours after dispatch for tracking to update.

Address accuracy

Please ensure that your shipping address is complete and accurate at checkout. Celia Voss is not responsible for delays or delivery failures caused by an incorrect or incomplete address submitted by the customer.

Delays

If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimated shipping date and the option to agree to the delay or cancel the unshipped portion of your order for a full refund.

Lost, damaged, or incorrect orders

If your order arrives damaged, is materially incorrect, or appears lost in transit, please contact us at info@celiavoss.com within 7 days of delivery or the expected delivery date. Include your order number and clear photos where applicable so we can investigate and help resolve the issue.

Contact us

For shipping questions, contact Celia Voss at info@celiavoss.com.