Refund policy

At Celia Voss, we want you to feel confident in your purchase. If an item is not right for you, you may request a return under the terms below.

Return window

Return requests must be made within 30 days of the delivery date.

To be eligible for a return, an item must be unworn, unwashed, unused, in its original condition, and returned with original tags and packaging where applicable. Items with stains, odors, damage, alterations, or signs of wear are not eligible for return.

How to start a return

Email info@celiavoss.com with:

  • Your order number

  • The item or items you wish to return

  • The reason for the return

  • Clear photos if the item is damaged, defective, or incorrect

Please do not send an item back before receiving return authorization and instructions. The return address will be provided after your request is approved.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns, including returns relating to fit, size preference, color preference, or style preference.

Celia Voss will cover reasonable return shipping costs when an item arrives damaged, defective, or incorrect due to our error. We recommend using a tracked shipping service for all returns.

Refunds

After we receive and inspect your return, we will notify you by email whether the refund has been approved.

Approved refunds are issued to the original payment method within 7 business days after approval. Your bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable for ordinary returns. If an item is damaged, defective, or incorrect due to our error, we will provide an appropriate resolution, which may include a replacement or refund.

Exchanges

We do not currently offer direct exchanges. If you need another size or color, please return the eligible item for a refund and place a new order, subject to availability.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at info@celiavoss.com within 7 days of delivery with your order number and clear photos.

Contact us

For return or refund questions, contact Celia Voss at info@celiavoss.com.