FAQ
Where do you ship?
Celia Voss currently ships to addresses within the United States only.
How much is shipping?
Shipping charges are calculated at checkout. We offer free standard shipping on eligible U.S. orders with a merchandise subtotal of $80 or more, before taxes and after discounts.
When will my order arrive?
Please allow an estimated 5–10 business days from order confirmation for processing and delivery. Delivery times are estimates and can be affected by carrier delays, customs processing, weather, or address issues.
Will I receive tracking information?
Yes. Once your order is dispatched, we will send tracking information to the email address used at checkout where tracking is available. Please allow up to 48 hours for tracking to update.
How do I choose the right size?
Please review the size information on the relevant product page before ordering. Fit can vary by style, so we recommend comparing the listed measurements with a similar garment you already own.
Can I return an item?
Yes. You may request a return within 30 days of delivery, provided the item is unworn, unwashed, unused, in original condition, and includes original tags and packaging where applicable.
Who pays for return shipping?
Customers are responsible for return postage for change-of-mind returns. Celia Voss will cover reasonable return shipping costs if an item arrives damaged, defective, or incorrect due to our error.
Do you offer exchanges?
We do not currently offer direct exchanges. If you need another size or color, please return the eligible item for a refund and place a new order, subject to availability.
My item arrived damaged or incorrect. What should I do?
Email info@celiavoss.com within 7 days of delivery with your order number and clear photos of the issue. We will review the matter and provide an appropriate resolution.
Can I change or cancel my order?
Contact us at info@celiavoss.com as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or been dispatched.
How can I contact you?
Email us at info@celiavoss.com or call (307) 488-4697.